Hello, how can we help?
Whether you are a brand new start-up or a well established enterprise, here are some frequently asked questions to help you with your next step.
Do I need to have a registered company?No, we accept sole proprietors in addition to registered companies.
What is an abbreviated name and why do I need one?This is short code (usually eight characters) that uniquely identifies your business on the bank statements of your customers. We apply for this code on your behalf to the relevant banks.
What do I need to run the Softy Comp SCORE Online system?All you need is a device with web browser. The Softy Comp SCORE Online is in the cloud and accessible from anywhere.
Does Softy Comp integrate with my current payment systems?Yes, we can operate on different levels of integration using our API.
Do I pay extra for Mobi-mandate services?No, all Softy Comp clients receive free access to Mobi-mandate services.
What is a debit order mandate?A mandate is a written or electronic document or voice recording that authorises a company to perform functions. It is an instruction or permission from a client or customer to debit money from their account.
What is the difference between a debit order and a stop order?A stop order is arranged to pay other parties from your own account. A debit order is set up by the party delivering the service for its clients.
Is there a minimum amount of debit orders I need to process a month to use this service?No, whether you want to process 1 or 1 million debit orders we will be happy to help.
What type of business can make use of debit order services?Whether you are working from home or a large corporate, there is no limit to what industry or type of company can use Softy Comp services.